Registering for Your Tool’s Ridgid Lifetime Service Agreement is Now Completely Online
For those people in the professional tool circuit, registering a tool online up or simply registering an account offers a bonus. Almost all pro tools brands and manufacturers are taking advantage of the internet. It is a great way for them to communicate and get in touch in a different level of customer service. Signing up is like an additional perk in terms of getting tool tips, promotions, how-tos, and other benefits.
When I’m trolling the forums and websites, I’m always surprised to find that there aren’t more Ridgid users out there. After all, the Ridgid Lifetime Service Agreement is the best one out there. It’s in their slogan – Free Batteries. Free Parts. Free Service. For Life. What cold be better than that?
It turns out that one of the most common complaints I see is that the registration process is too complicated or something goes wrong. While I’m not here to offer excuses, I am excited to see that the Ridgid Lifetime Service Agreement registration is now a process that’s completely online.
PTR’s Guide to Quick and Easy Registration
- Visit Rigid new account registration page, click https://register.ridgidpower.com/register and click on “Create Account”.
- Fill out the required fields.
- At the bottom of the page, decide if you would like to receive promotion emails or invitation to participate in their product research.
- Read the Terms and Conditions(this is important), tick the small box if you agree.
- Last, hit “Create Account”, and you’re done! You’ll receive a confirmation in your inbox.
What About Tool Registration?
Once you’ve created an account, click “Register New Product”. Include all qualifying Ridgid brand product information. Starting with the model number from the box or Ridgid’s website, the system will automatically fill each tool and accessory from the kit. All you have to do is comlete the serial numbers for each each piece, including batteries and chargers. Those are printed clearly on each product. The next screen will ask you details about when and where you purchased the product(s). You’ll still need the information from your receipt, but you just enter the code through the website. That’s about all there is to it. I went through the process with a Ridgid 12V Drill/Impact Driver kit and the whole process took maybe 5 minutes. It really is a lot easier!
In addition to Ridgid’s online registration, you’ll be able to quickly and easily view the registration status and search tool manuals in a few clicks.
If you don’t have access to the internet, enclose a letter with the following information: First name, last name, e-mail, date of birth, phone number, address, city, state, zip code, model number from package, and the model/serial number of all qualifying serialized tool(s), battery(s), and charger(s) if applicable. Then mail the a print out of the document or the hand written letter with your original receipt (making a photo-copy of your receipt to keep for your records is recommended) to: Ridgid Service Department: LSA, PO Box 1427, Anderson, SC 29622 for processing and approval. Certified Mail is recommended.
Rigid brand tools and equipment purchased from The Home Depot such as Rigid hand held power tools, stationary power tools, and pneumatic tools are eligible to receive the Ridgid Lifetime Service Agreement. To read more about the scope of the Ridgid Lifetime Service Agreement, visit Ridgid’s LSA page. You may also contact Ridgid at 1-866-539-1710. Customer Service Hours (EST) are 8:00 am – 8:00 pm Monday – Friday and 9:00 am – 6:00 pm Saturday and Sunday. For Canada, Customer Service Hours (EST) are 8:00 am – 4:30 pm Monday – Friday.
Have you used the new Ridgid Lifetime Service Agreement online registration? Tell us about your experience on Facebook or Twitter!
I Have 32 tools registered. All done on line. I didn’t have any tools denied for the LSA. To get the LSA the tool has to be purchased from Home Depot. You will have to type in all the info they want and upload your receipt. You will have to keep checking to see if the LSA is approved because a few times I seen it say action required so I had to what it was they wanted. You have 90 days to apply for the LSA but I do mine asap because It will take them about two month… Read more »
what the hell I wish registering the tool was as easy as my money coming out of my pocket. I tried so so so so many times and different ways that I give up taking this product back and I just bought it 2hrs ago . thanks a lot ridgid
The tool registration appears to be a farse… like AT&T rollover minutes, it doesn’t exist. After several attempts to register online, I took to the telephone…and you guessed it, nobody answers. I’ll try the “mail in” process and see what happens.
Ordered an 18v cordless jigsaw online. Received it within 3 days. Registered it today. Upon viewing my previously registered products I found the 18v drill, impact driver and kit batteries, registered a few years ago, not listed. I am waiting response as to why they are no longer listed, they were at one time.
Just received RIGiD impact and drill for Christmas and was very excited until I tried to register by following instructions, what a nightmare! So frustrated that I am returning the products. Will never do business with a company like this. They need to get their act together.