News & Opinion

Makita Factory Service Center Offers Free Labor and Shipping


Makita Factory Service Centers Ready to Serve

Makita knows that these are trying times for Pros in the construction and trade fields. They also know that, sometimes, when it rains, it pours. Tools can still break down—even during a worldwide pandemic. That’s why, effective immediately, Makita has initiated temporary free labor and free shipping at their factory service centers.

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You heard that right. In an effort to support America’s labor force, Makita will offer free labor and free round-trip shipping for tool repairs through May 31, 2020. Hopefully, this helps users get their tools repaired without having to travel to a Makita Factory Service Center.

After-market service has been a point of focus since the company was founded. If you invest in Makita, our factory service centers are here to serve you.

-Mark Cox, National Service Manager, Makita U.S.A., Inc.

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How to Take Advantage of This Offer

To take advantage of this Makita repairs offer, you’ll need to:

  1. Call 1(800) 4-MAKITA.
  2. Request a pre-paid COVID-19 shipping label. A pre-paid FedEx shipping label will be sent via email to ship your tool freight pre-paid to Makita for service.
  3. Take your Makita tool to a FedEx shipping location.
  4. Makita receives and repairs the tool. You pay for parts only, unless under warranty (no labor cost and no shipping cost).
  5. Makita ships the tool back to you.

You should note that the “free shipping” part of this offer only applies to tools under 70 lbs. If you exceed that weight, call 1-800-MAKITA to locate your nearest service center to arrange a large item drop-off. This offer is open to residents of the continental U.S.

For more information, please visit makitatools.com/service.

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